Effective: November 13, 2026
This policy covers text messages sent through Mallard Bay, by Mallard Bay and by the outfitters who use Mallard Bay to text their guests. Anyone can ask for a copy.
1. What counts as a request to stop
We treat any of these as a request to stop texting that number:
- A reply of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT or OPTOUT.
- A reply that plainly asks to stop, such as "please stop texting me."
- A request made any other reasonable way: by phone, by email, in person, or through a form.
2. How fast we honor it
- Replies by text are honored right away. The number is opted out before any other text goes to it, and the guest gets one confirmation that they won't receive more texts.
- Requests by phone, email or in person are recorded by the outfitter's or Mallard Bay's staff in Mallard Bay as soon as they get them. That opts the number out the same way.
- Every request is honored within 10 business days at the latest, as the law requires. In practice it takes effect immediately.
3. Who the stop applies to
- A request to stop applies to texts from the outfitter the guest asked. Each outfitter texts from its own number, and a guest can stop one outfitter without stopping others.
- A request to Mallard Bay about its own texts stops Mallard Bay's texts.
- Opting out stops promotional and informational texts from that sender. A guest can opt back in by replying START or by asking.
4. Records
- Every opt-in and opt-out is recorded with the number, the sender, the date and time, and how it was made.
- Opt-out records are kept for at least five years from the request.
- Before a text is sent, Mallard Bay checks the number against these records. A number that's opted out isn't texted.
5. Identification
Every promotional text names the outfitter sending it and comes from that outfitter's own number. A guest can reply HELP for contact information.
6. Training
Mallard Bay staff who handle guest messages, and outfitters who use Mallard Bay texting, are told about this policy:
- Mallard Bay staff when they start, and once a year after that.
- Outfitters when they turn on texting, by accepting the Text Messaging terms that link here.
7. Contact
Questions about this policy, or a request to stop texts: support@mallardbay.com or (225) 831-8211.
