Question 1

How do I get started?

Accepted Answer

Getting started is simple and free. Fill out this form - https://mallardbay.com/for-guides/book-a-demo) and the team will reach out to schedule your demo. You can also call 1-225-831-8211 to speak with someone directly.

Question 2

What does Mallard Bay do?

Accepted Answer

Mallard Bay is an Outfitter Experience Management platform. We give hunting and fishing outfitters the tools to manage bookings, accept payments, market their services, and build their brand. That includes a mobile booking app, custom websites, marketplace listings, and marketing services like paid ads and social media management.

Question 3

How does the booking platform work?

Accepted Answer

The platform is a mobile app that lets you and your guides manage bookings, process payments, send quotes, and view your calendar from anywhere. You can also add a booking widget to your existing website. Everything stays in one place so you're never double-booked or scrambling for client info.

Question 4

What does this cost?

Accepted Answer

We offer a free plan to get started. Our paid plans start at $199/month and include full access to the booking platform, a custom website with unlimited edits, and a marketplace listing. Seasonal discounts may apply. Additional packages include CRM tools, paid ads management, QuickBooks integration, and white-glove services like social media and SEO. Schedule a demo and we'll help you find the right fit.

Question 5

Can I start for free?

Accepted Answer

Yes. We offer a free plan so you can explore the platform and start building your listings. It is recommended that you [schedule a demo](https://mallardbay.com/for-guides/book-a-demo) to see the full system in action and get tailored recommendations. If you prefer to dive in on your own, click "Subscribe" on the free option at [https://mallardbay.com/pricing](https://mallardbay.com/pricing).

Question 6

Do you take a percentage of my bookings?

Accepted Answer

No. We're not a booking agency. We don't take commissions on paid plans. If you're on the free plan, there are marketplace fees for trips we source directly. But once you're on a paid plan, what you book is yours.

Question 7

Can I still accept cash?

Accepted Answer

Absolutely. Mallard Bay is where tech meets tradition—we're the most flexible platform built to help you run your business your way. You can take cash or checks and log those bookings in your calendar to stay organized and avoid double-booking. Whether you prefer modern payment processing or traditional methods, we support it all without forcing you into one way of doing business.

Question 8

How do I get paid?

Accepted Answer

Payments go directly into your Stripe account. From there, funds hit your bank within two business days. No waiting. No chasing checks.

Question 9

Do I need to be tech-savvy?

Accepted Answer

Not even close. If you can check your email, you can run your business on Mallard Bay. And if something doesn't make sense, our support team is available seven days a week.

Question 10

Can Mallard Bay support multiple businesses or locations?

Accepted Answer

Yes. Mallard Bay is built to be one of the most flexible management platforms for outfitters. If you operate multiple businesses or locations, the system can support that. In cases where you need payments routed to different bank accounts, we may set up multiple accounts depending on your structure.

Question 11

How much flexibility do I have with my bookings?

Accepted Answer

You have full control. Adjust for weather, pricing, group size, or dates anytime. You can cancel, refund, or reschedule with a few clicks, or have our customer success team handle it for you.

Question 12

Does the Mallard Bay calendar support lodging and multiple resources?

Accepted Answer

Yes. You can add unlimited rooms, lodges, guides, vehicles, and other resources to your account. Each resource has its own calendar, and you can either assign them automatically when a booking is made or add them after a reservation is confirmed. Everything is managed in one place to keep operations organized.

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